June 19

Guest Services throws end-of-fiscal-year luau

Winding down its first full fiscal year as reorganized unit, the Authority’s Guest Services team celebrated its accomplishments recently with a luau and special recognition of team members who went above and beyond to provide top-notch customer service.


During the celebration, Authority Executive Director Frank Poe (pictured above) and Chief Operating Officer Kevin Duvall stopped by to thank the team for taking care of our customers (internal and external). 

Erik Waldman, senior director of client and guest services, presented a recap of the year and previewed some of the upcoming construction projects on the GWCCA campus.  


Guest Services team member Lenora Evans.

Guest Services Manager Anna Cunningham presented the year’s highlights, including new uniforms, the implementation of information sheets, and the revenue generated by the team in fiscal year 2018. 

Event Services Managers Chris Chadwick and Kelly Ross thanked the team for all their hard work to support events and event coordinators.  


Guest Services team members John Scott, Lenora Evans and Creswell Martin.

In addition, team members were presented superlatives that were voted on by their fellow teammates. 

The event culminated with a scavenger hunt through the Georgia World Congress Center’s Building B.


Guest Services team members Keva Thomas and Delores Nelson.